Returns & Exchanges

 

Return (Unwanted Items)

You can return any unwanted item(s) (excluding custom, personalised or made to order, this includes shipping costs) for refund or exchange within 14 days of delivery or collection. You must contact us and provide us with your online order number and address as proof of purchase.

For items purchased at events, pop-up shops and markets, you must provide a valid proof of purchase such as an email receipt or a text message receipt.

The products must be unused in brand new saleable condition with any tags, protective stickers and original packaging in place. Buyer is responsible for return shipping costs and ensuring the product arrives in same state the return was authorised. Buyer is responsible for costs of any products that are damaged when returning products back to us.

Please contact us for returns authorisation before sending any goods.

 

Return (Faulty Products)

You can return/exchange any faulty product(s) please notify us immediately on receipt of delivery providing evidence of this. We will provide confirmation and authorisation of return.

Buyers must return the item within 14 days of authorisation and are responsible for the cost and guarantee of delivery - please obtain proof of return delivery. In the event where we are at fault, we will cover shipping costs.

Shipping costs are only refundable if there is proof that goods have been damaged or faulty and have arrived back to us.