Important Information
This item is made to order.
This method allows us to be able to order what we need to fulfil orders placed within a specified time. We, therefore, do not hold any stock unless specified.
Please allow approx. 5-10 working days for processing before shipping or collection.
Size Chart
Accessories
Tote Bag
| Dimensions - width x height (cm / inches) | 38 x 42cm / 14.9 x 16.5" |
| Handle Length (cm / inches) | 67cm / 26.4" |
| Capacity (litres) | 10 |
Material
Accessories
Tote Bag
| Fabric | 100% Cotton |
| Fabric Weight (gsm) | 140gsm |
Care Instructions
Clothing (Hoodies & T-Shirts)
Wash
Wash in cold or cool water on a gentle cycle with a small amount of detergent. Avoid fabric softeners, bleach, and other harsh chemicals. Turn the garment inside out to protect the design from other fabrics and zippers.
Dry
Air dry only.
Iron
Use an iron with a steaming option on low heat, and iron the garment inside out.
Accessories (Tote Bags)
Wash
Do not wash.
Dry
Do not dry or tumble dry.
Iron
Do not iron.
Shipping & Collections
Orders will be delivered Monday-Saturday, except bank holidays. Tracking is provided with all our delivery options.
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As soon as we ship your order, we will send you a shipment confirmation email with the delivery information and a link to track your order online.
You will also be able to track your order under ‘Orders’ when you log in to your customer account via our website.
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All delivery options are calculated by the total weight of the order and are available to choose from at checkout when paying for your order.
We ship via Evri UK and UPS with estimated delivery times of 1-4 working days in the United Kingdom. Actual delivery times will depend on the delivery method you choose at checkout:
Free Collection (1-2 Working Days)- Available for all Local to Glasgow
- Kindly provided by Glasgow Islamic Store (Madni Book Centre), 307 Maxwell Rd, Glasgow G41 1TD
- Evri starts from £3.00
- UPS starts from £6.00
Please note. delivery times are additional to processing times and vary for each order.
Returns & Exchanges
Return (Unwanted Items)
You can return any unwanted item(s) (excluding custom, personalised or made to order, this includes shipping costs) for refund or exchange within 14 days of delivery or collection. You must contact us and provide us with your online order number and address as proof of purchase.
For items purchased at events, pop-up shops and markets, you must provide a valid proof of purchase such as an email receipt or a text message receipt.
The products must be unused in brand new saleable condition with any tags, protective stickers and original packaging in place. Buyer is responsible for return shipping costs and ensuring the product arrives in same state the return was authorised. Buyer is responsible for costs of any products that are damaged when returning products back to us.
Please contact us for returns authorisation before sending any goods.
Return (Faulty Products)
You can return/exchange any faulty product(s) please notify us immediately on receipt of delivery providing evidence of this. We will provide confirmation and authorisation of return.
Buyers must return the item within 14 days of authorisation and are responsible for the cost and guarantee of delivery - please obtain proof of return delivery. In the event where we are at fault, we will cover shipping costs.
Shipping costs are only refundable if there is proof that goods have been damaged or faulty and have arrived back to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement.
Refunds and replacements will only be issued once we have received the item and inspected its condition. Refunds and replacements will only be reviewed if buyer contacted us before returning.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 working days.
Exchanges (if applicable)
We only replace items free of charge (FOC) if they are defective or damaged.
If you need an exchange, get in touch with us for exchange approval. If approved, you will be able to send your item back via the address provided upon approval.
Return Shipping
To return your product after receiving return authorisation, you should ship your product, in appropriate packaging to ensure the item does not get damaged during transit, to the provided address upon approval. You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item, we recommend using a trackable shipping service or purchasing shipping insurance. Otherwise, we cannot guarantee that we will receive your returned item or that it will be covered by postal insurance.
Shipping costs from the original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.